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Contrato de Transporte - EEUU / Contract of Carriage - USA

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CONTRACT OF CARRIAGE FOR USA


Reservations Management and Handling.


Reservations are personal and non-transferable. It is forbidden to make reservations under fictitious names. At a mínimum, reservations must contain the following information:


  • (a) Name and surname of the person or persons that are traveling indicating if it is MR., MRS., MISS, CHD or INF. The reserved segments indicating flight number, date, number of spaces and fare class.
  • (b) Telephone numbers, preferably at origination and destination or connecting cities. At least one contact telephone number is required.
  • (c) Ticket number or time limit to purchase the ticket.

Ticket Time Limit.


The ticket time limit is the time within which the Passenger must purchase the ticket pursuant to the fare’s applicable terms and conditions. If the Passenger fails to purchase the ticket within such time limit, the reservation shall be automatically cancelled.


Reservations Properties.


When it is determined that a person has reserved segments that cannot be flown simultaneously, THE CARRIER shall try to contact the person who made the reservation to determine the segments needed. In the absence of such communication, the corresponding reservations shall be cancelled.


Reservation Methods.


Reservations can be made as follows:


  • (a) Through or by request of a travel agency.
  • (b) Through other airlines’ distribution or reservations systems.
  • (c) Through the Internet.
  • (d) Directly with THE CARRIER at call centers and points of sale.

Reservation Changes.


  • 1. Reservation Cancellations. A reservation may be cancelled for the following reasons:
    • (a) A request from the agency or person who originally made the reservation.
    • (b) A request from the agency or person authorized in the reservation.
    • (c) By the CARRIER when a duplicate reservation is detected; in other words, more than one reservation for the same person for the same flight numbers.
    • (d) By the CARRIER when the time limit to purchase the ticket has expired and it has not been purchased, or when the Passenger does not comply with the fare terms and conditions.
    • (e) By failure of the Passenger to show for one of the booked segments (a “No Show”).

  • 2. Reservation Modifications. A reservation may be modified for the following reasons:
    • (a) A request from the agency or person who originally made the reservation to change the itinerary or to add or eliminate information other than the Passenger’s name.
    • (b) A request from the agency or person authorized in the reservation.
    • (c) By THE CARRIER due to operational reasons, in which case and if possible, THE CARRIER shall contact and inform the Passenger about the change.


Payment Methods.


The ticket may be paid as follows:


  • (a) At a travel agency, in accordance with the agency’s accepted payment methods.
  • (b) At points of sales including THE CARRIER’s call center, by credit Card.

Information Confidentiality.


All information provided by the Passenger shall be used to formalize the reservation and transportation service.


Notification of Operational Changes.


In case of any operational changes related to the flight, departure time, change of equipment or, in general, any matter affecting the reservation, THE CARRIER shall make commercially reasonable efforts to inform the Passenger.


Of Interest

Special Services for USA

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Air Transport Tickets for USA

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Fares and Other Charges for USA

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